Technical Support Engineer - Remote

Overview

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data.

In Short

• Develop a deep technical understanding of Cribl Stream and our other products
• Provide extraordinary technical support to our Enterprise customers across various channels
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for reproducibility and escalation of unresolved issues
• Provide prompt and accurate feedback to customers
• Document knowledge in the form of tech notes and participate in real-time forums
• This position will require stand-by, on-call, or off-hours duties

Requirements

• BS degree in Computer Science or similar degree, or equivalent work experience
• 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
• Passionate about working on complex technical issues
• Expert-level troubleshooting, problem-solving skills, and critical thinking
• Excellent client-facing skills, written and verbal communication skills
• Experience with Linux, AWS, Azure, and Networking
• Experience with Splunk, Elasticsearch, LogStash and/or other related technologies is a plus

Benefits

• Competitive salary based on experience
• Generous benefits package including health, dental, vision, and life insurance
• Paid holidays and paid time off
• Fertility treatment benefit
• 401(k) and equity options
• Eligibility for a discretionary company-wide bonus