Technical Support Engineer - Remote

Overview

As a Technical Support Engineer, you will diagnose and resolve complex technical issues for clients, ensuring they can leverage our platform effectively while providing invaluable feedback that influences our product roadmap.

In Short

• Location: Portugal
• Stock options
• Fluent in Russian and English
• Select your preferred shift (EST): 10am – 7pm, or 6pm–3am.
• Provide expert implementation support across various web platforms.
• Diagnose and escalate bugs with clear reports for the development team.
• Deliver world-class support with empathy and technical precision.
• Influence product development with user feedback.
• Maintain and contribute to the knowledge base for users and internal teams.
• Act as a product resource for other teams within the company.

Requirements

• Excellent communication skills in written and spoken English.
• 2 years of experience in technical support or client-facing roles.
• Technical aptitude with understanding of HTML, CSS, JS.
• Strong analytical skills and curiosity to investigate issues.
• Proactive, detail-oriented, and reliable.
• High degree of ownership and accountability.

Benefits

• 30 days off.
• 100% paid telemedicine plan.
• Home Office Setup Assistance.
• English learning courses.
• Relevant professional education.
• Gym or swimming pool access.
• Co-working opportunities.
• Remote working.