Technical Support Engineer - Remote

Overview

As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex technical issues for clients, ensuring they can leverage our platform to its fullest potential while acting as a voice of the customer within the company.

In Short

• Provide expert implementation support for clients on various web platforms.
• Diagnose and escalate bugs, creating structured reports for development.
• Deliver world-class support with empathy and technical precision.
• Influence product development by participating in product meetings.
• Build and maintain the knowledge base to empower users and teams.
• Act as a product resource for internal teams.

Requirements

• Flawless written and spoken English.
• 2 years of experience in technical support or client-facing roles.
• Understanding of web technologies (HTML, CSS, JS).
• Strong analytical skills and problem-solving mindset.
• Proactive and detail-oriented with a high degree of ownership.

Benefits

• 30 days off.
• 100% paid telemedicine plan.
• Home office setup assistance.
• English learning courses.
• Relevant professional education.
• Gym or swimming pool access.
• Co-working options.
• Remote working.