Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Gcore, you will be part of a team that provides first-line support for customers and internal users, helping to resolve technical issues and provide consultations about our products and services.

In Short

• Handle customer and internal requests via chat, email, and phone.
• Provide consultations about Cloud, Hosting, AI, and more.
• Resolve technical issues with diagnostics and escalate if needed.
• Work two consecutive night shifts followed by two days off.
• Utilize good networking knowledge and problem-solving skills.
• Communicate effectively in English (B2 level or higher).
• Be organized, responsible, and a team player.
• Experience with Cloud, CDN, or Hosting is a plus.
• Modern office space with free snacks and entertainment options.
• Remote, hybrid, or office work options available.

Requirements

• 1+ year of Technical Support experience.
• Good networking knowledge (TCP/IP, DNS, etc.).
• Understanding of hardware and software diagnostics.
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities.
• Quick learner and organized.
• Responsible and optimistic with strong communication skills.
• Able to explain complex concepts clearly.
• Skilled at prioritizing tasks.
• Experience with Linux and API is nice to have.

Benefits

• Competitive salary.
• Flexible working hours.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family.
• 5 additional vacation days.
• Fully paid sick leave days.
• Allowance for significant life events and birthdays.
• Language classes available.
• Team sports activities.
• Modern office amenities.