Customer Onboarding Specialist - Remote

Overview

The Customer Onboarding Specialist at Cencora is responsible for managing the onboarding process for new customers, ensuring a positive experience, and collaborating with various stakeholders to streamline implementations.

In Short

• Manage customer onboarding processes for identified customers.
• Ensure a positive customer experience during onboarding.
• Collaborate cross-functionally to streamline implementation processes.
• Conduct planning and training sessions for new customers.
• Communicate project status updates to stakeholders.
• Resolve issues and maintain project momentum.
• Conduct post-implementation reviews for process improvements.
• Build strong customer relationships and ensure customer service excellence.
• Utilize project management software for tracking.
• Willingness to travel as needed (up to 25% - 75%).

Requirements

• Experience in project management or business administration.
• Minimum of three years of relevant experience.
• Proficient with Smartsheet or similar project management software.
• Strong analytical, problem-solving, and time management skills.
• Excellent written and verbal communication skills.
• Proficient with Microsoft applications.
• CAPM certification required; PMP preferred.
• Ability to work independently with minimal oversight.
• Strong customer focus and interpersonal skills.
• Ability to adapt in a dynamic environment.

Benefits

• Comprehensive medical, dental, and vision care.
• Support for working families, including backup dependent care.
• Paid parental and caregiver leave.
• Professional development resources and mentorship programs.
• Opportunities for volunteer activities.