Customer Success Manager - Remote

Overview

The Customer Success Manager is a strategic growth individual responsible for helping clients scale by enhancing partnerships and ensuring customer satisfaction. This role involves managing client accounts, providing technical support, and collaborating with various teams to achieve client goals.

In Short

• Act as the main point of contact for assigned accounts.
• Develop project plans to track progress and build client trust.
• Identify and manage risks associated with client projects.
• Provide technical support and quality assurance for media assets.
• Collaborate with leadership on resource management.
• Understand product offerings and assist clients with inquiries.
• Deliver regular status reports on client utilization.
• Maintain communication with clients actively using the platform.
• Support account leads in enhancing customer experience.

Requirements

• Minimum 3 years in a client-facing role.
• Experience with client-focused solutions.
• Familiarity with third parties and vendors.
• Strong organizational skills and attention to detail.
• Excellent analytical and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to influence key stakeholders.
• Project management experience.
• Knowledge of the ad tech industry.

Benefits

• Full-time position with significant impact on revenue and client success.
• Fully remote position with a global team.
• Competitive compensation based on experience and outcomes.