Customer Success Manager - Eastern Canada - Remote

Overview

As a Customer Success Manager at BrandBastion, you will transform client relationships and drive their success through strategic engagement and proactive problem-solving.

In Short

• Fully remote position for residents of Eastern Canada.
• Act as an embedded partner to high-value accounts.
• Drive account growth by identifying new use cases.
• Own the success plan aligned to client KPIs.
• Lead strategic meetings with executive stakeholders.
• Proactively solve problems before they arise.
• Collaborate with AI specialists for tailored solutions.
• Analyze performance data for strategic recommendations.
• Implement strategies to prevent churn and ensure retention.
• Act as the voice of the customer within the company.

Requirements

• Strong relationship-building skills.
• Experience in account management or customer success.
• Proven ability to drive client transformation.
• Analytical mindset with data-driven approach.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience with AI solutions is a plus.
• Proactive problem-solving abilities.
• Strategic thinking and planning skills.
• Familiarity with social media engagement metrics.

Benefits

• Work from anywhere in Eastern Canada.
• Join a leading AI-powered company.
• Opportunity to drive meaningful client success.
• Collaborative and innovative work environment.
• Competitive salary and benefits package.
• Professional development opportunities.
• Flexible work hours.
• Engaging company culture focused on growth.
• Access to cutting-edge technology and tools.
• Be part of a team that values customer feedback.