Enterprise Customer Success Manager - Eastern US - Remote

Overview

The Kinetic team is on a mission to create a safer workplace and better life for the industrial workforce around the world. Kinetic develops innovative technology that is used to identify and prevent injuries in the industrial workforce. Our first product is a wearable device that monitors kinematic motion of an employee, and helps provide coaching and monitoring of high-risk ergonomic motions such as bending, twisting, and jumping. Kinetic has deployed this wearable product to over 85,000 workers in the last 8 years, and has seen great success when the device is complemented with workforce education, coaching, and regular interaction. This is an exciting opportunity to work at a company fusing technology with best-in-class services to create happier, healthier employees.

In Short

• Design, launch, and manage deployments of Kinetic’s technology in various industrial client environments.
• Help customers realize the benefits of our system by guiding them in device deployment and worker participation techniques.
• Present to various groups including C-Level executives and site managers to train them on Kinetic’s technology.
• Provide consultation, additional training, support, and in-depth data analysis for the life of your deployments.
• Analyze device data to identify safety issues at customer sites.
• Correlate dashboard data to customer’s reduction in injury rates and calculate ROI.

Requirements

• 1-2 years experience in a customer success, deployment, or account management role.
• Demonstrated analytical skills and ability to extract insights from large data sets.
• Extremely well-organized and adept at juggling multiple work streams.
• Extraordinary communicator across all modes.
• Experience building and delivering presentations to key stakeholders.
• Innovative problem-solving skills and ability to get things done in a dynamic environment.
• Experience with business intelligence tools such as Salesforce and Tableau.
• Ability to build trust and relationships with various audiences.
• Enthusiastic about working in an autonomous environment.
• Ability to travel up to 25%.

Benefits

• Remote work opportunity.
• $90k-$110k base salary + bonus and equity.
• Fully distributed remote team across all continental US time zones.
• Choose your OS - employees can choose any computer they prefer.
• Medical, dental, and vision insurance.
• 20 vacation days per year.
• 9 federal holidays off.
• Parental Leave.
• Pre-tax 401k contribution.
• HSA with compatible health plans.
• 20% off Kindbody services.
• FREE: Health Advocate.
• FREE: Telehealth Membership.
• FREE: OneMedical Account.