Customer Success Manager - Remote

Overview

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech? Taurus is a global leader in digital asset infrastructure for banks, public and private companies, using blockchain technology to cover cryptocurrencies, tokenized securities, tokenized assets, and stablecoins. We are looking for ambitious and driven individuals to support our rapid global growth.

In Short

• Manage several customers to ensure product usage according to best practices.
• Increase customer retention and satisfaction.
• Expand customer's adoption of Taurus solutions.
• Renew contracts and reduce churn.
• Ensure customers get fast time-to-value.
• Collect customer feedback and close feedback loops.
• Lead initiatives to publish customer references/success stories.

Requirements

• Bachelor’s or master’s degree in economics, finance or business administration.
• 3-5 years’ work experience in banking, finance, trading or fintech.
• Experience in B2B software sales, customer success or account management.
• Interest in Blockchain, Digital Assets, Cryptocurrencies.
• Fluent in German and English; French a plus.
• Strong interpersonal skills to build and maintain positive relationships with customers.
• Ability to think critically, to propose effective solutions.
• Deep understanding of the product or service he/she is supporting.
• A customer-centric approach, prioritizing customer satisfaction and success.
• Project management, handling multiple customer accounts simultaneously.

Benefits

• An opportunity to work at the intersection of digital assets and finance.
• A skilled and experienced team, including world-renowned experts.
• A fast-paced learning environment, entrepreneurial spirit and team spirit.
• A great moment to join as the company grows and expands.
• State-of-the-art technology and IT infrastructure.
• Hybrid remote work and flexible working hours.
• Fun team events.