Senior Associate, Consumer Experience, Advanced Escalations - Remote

Overview

The Senior Associate role in the Consumer Experience team at DoorDash focuses on driving customer experience initiatives and improving interactions for challenging customer issues.

In Short

• Lead strategic planning for customer experience initiatives.
• Analyze data to identify improvement opportunities.
• Implement recommendations from start to finish.
• Collaborate with support and leadership teams on priority projects.
• Communicate core success metrics to senior executives.
• Develop strategies to optimize customer experience metrics.
• Work across various disciplines and teams.
• Drive problem-solving using innovative approaches.
• Act with urgency and prioritize quick accomplishments.
• Facilitate communication effectively with diverse teams.

Requirements

• 3+ years of experience in a competitive environment.
• Strong analytical skills with proficiency in SQL and Excel.
• Ability to solve problems innovatively.
• Experience working across diverse responsibilities.
• Effective communication skills.
• Ability to act with urgency.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Flexible paid time off/vacation.
• Paid sick leave and holidays.
• Mental health program and family-forming assistance.