Senior Associate - Customer Experience - Remote

Overview

The Senior Associate role focuses on providing customer experience services, including customer onboarding, relationship management, and administrative support to enhance operations within the Maersk environment.

In Short

• Manage customer channels and cases
• Support customer onboarding processes
• Handle relationship management tasks
• Assist in contract and dispute management
• Perform skilled technical and administrative tasks
• Work under close supervision
• Execute specialized work to support operations
• Collaborate in a diverse and inclusive workplace
• Embrace different styles of thinking
• Support adjustments during the hiring process

Requirements

• Little or no prior work experience required
• Ability to follow established processes
• Execute tasks with well-defined procedures
• Ability to resolve problems with simple instructions
• Strong communication skills
• Willingness to learn and adapt
• Commitment to diversity and inclusion

Benefits

• Opportunity to work in a global leader in shipping services
• Inclusive workplace culture
• Support for personal adjustments during the hiring process
• Career development opportunities
• Work in a dynamic environment