Customer Experience Associate - Remote

Overview

The Customer Experience Associate will be responsible for providing exceptional customer service, processing financial transactions, and promoting banking solutions to enhance customer satisfaction.

In Short

• Process financial transactions accurately.
• Understand customer needs and recommend banking solutions.
• Resolve customer concerns using standard procedures.
• Achieve assigned goals and objectives.
• Promote a positive and diverse work environment.
• Deliver quality customer experiences.
• Participate in personal performance development.
• Connect with customers both verbally and in writing.
• Exercise discretion in confidential matters.
• Assist the team by keeping everyone updated on routine activities.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office.
• Detail-oriented with the ability to handle multiple tasks.
• Dynamic communication skills.
• Ability to work in a fast-paced environment.
• Customer experience skills.
• Ability to connect with diverse individuals.
• Initiative and problem-solving abilities.
• Effective time management skills.

Benefits

• Competitive base salary.
• Variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.
• Support for personal and professional growth.
• Inclusive work environment.