Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for delivering exceptional customer service by processing financial transactions and providing tailored banking solutions to meet customer needs.

In Short

• Process financial transactions like deposits and withdrawals.
• Understand customer needs to recommend suitable banking solutions.
• Resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking products.
• Connect personally with customers for effective communication.
• Contribute to a positive work environment.
• Deliver quality customer experiences.
• Participate in personal performance development.
• Respect coworkers and maintain communication on routine activities.
• Recommend operational improvements for excellence.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational and time management skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Dynamic communication skills for effective customer interaction.

Benefits

• Comprehensive Total Rewards package including salary and benefits.
• Opportunities for career development and growth.
• Support for financial, physical, and mental well-being.
• Access to training and onboarding sessions.
• Commitment to diversity, equity, and inclusion.