Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for building strong relationships with customers by providing excellent service and promoting banking solutions tailored to their needs.

In Short

• Process financial transactions accurately.
• Understand and determine customer needs.
• Respond to and resolve customer concerns.
• Promote banking solutions and achieve business objectives.
• Connect personally with customers to advise on banking processes.
• Participate in team effectiveness and personal performance development.
• Deliver quality customer experiences.
• Recommend operational improvements.
• Assist in maintaining a positive work environment.
• Engage in regular training and development opportunities.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time management skills.
• Hands-on knowledge of using MS Office and internet.
• Detail-oriented with the ability to handle multiple tasks.
• Dynamic communicator with established customer experience skills.

Benefits

• Competitive base salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development and mentoring programs.
• Reward and recognition programs.