Customer Experience Associate - Remote

Overview

The Customer Experience Associate role at TD Canada Trust focuses on building strong relationships with customers through exceptional service and accurate processing of financial transactions.

In Short

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs and recommend appropriate banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions.
• Connect personally with customers to enhance their experience.
• Participate in creating a positive work environment.
• Deliver quality customer experiences and recommend operational improvements.
• Work in a fast-paced environment with strong organizational skills.
• Utilize MS Office tools effectively in daily tasks.
• Engage in personal performance development and team collaboration.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, and time management skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to manage changing priorities.
• Dynamic communicator with established customer experience skills.
• Ability to connect effectively with diverse individuals.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Reward and recognition programs.