Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing exceptional customer service and handling various financial transactions while promoting banking solutions.

In Short

• Process financial transactions accurately.
• Understand customer needs and recommend banking solutions.
• Resolve customer concerns using standard procedures.
• Achieve business objectives by promoting banking products.
• Connect personally with customers to enhance their experience.
• Contribute to a positive and inclusive work environment.
• Participate in personal performance development.
• Deliver quality customer experiences.
• Recommend operational improvements.
• Engage in continuous learning and development.

Requirements

• High School diploma or 1+ years of relevant experience.
• Strong organizational and time management skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented and able to manage multiple tasks.
• Excellent verbal and written communication skills.
• Ability to connect with diverse individuals.
• Initiative and problem-solving skills.
• Commitment to customer service excellence.
• Willingness to promote equity and inclusion.
• Interest in career development opportunities.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Paid time off and banking benefits.
• Career development and training programs.
• Reward and recognition programs.
• Mentorship opportunities.
• Inclusive and supportive work culture.
• Access to online learning platforms.
• Opportunities for personal and professional growth.
• Commitment to diversity and inclusion.