Customer Experience Associate - Remote

Posted 3 days ago

Customer Service

Full Time

USA

Customer Relationship

Payment Processing

Overview

We are seeking an enthusiastic and detail-oriented individual to be the voice of Standard Fleet to our customers, serving as the first line of support for fleet operators navigating the electric vehicle revolution.

In Short

Serve as the first responder to customer support tickets.
Triage and prioritize issues effectively.
Own and improve customer support documentation.
Handle administrative customer tasks including payment disputes.
Partner with engineering and product teams for issue resolution.
Participate in on-call rotation for customer support.
Track and maintain SLA compliance.
Engage directly with customers through various communication methods.

Requirements

Exceptional written and verbal communication skills.
Genuine excitement for helping people.
Fast learner with ability to troubleshoot independently.
Detail-oriented and organized.
Curiosity and persistence in problem-solving.
Comfortable working in a startup environment.
Ability to maintain a positive attitude in challenging situations.
Eager to use AI tools and automation.
Passion for electric vehicles.
High standards and strong work ethic.

Benefits

Competitive salary & equity.
Top-notch health, dental, & vision insurance.
401(k) retirement plan.
All equipment provided by Standard Fleet.
First EV purchase subsidy.

Standard Fleet

Standard Fleet is at the forefront of transforming fleet operations through the integration of electric vehicles (EVs) and advanced software solutions. With a mission to create the leading fleet management platform for the electric vehicle era, the company aims to empower fleet operators to enhance efficiency and profitability without the need for hardware modifications. Founded by David Hodge, who previously established a successful transportation app, Standard Fleet has attracted a talented team from renowned companies like Apple, Uber, and Tesla. The company has experienced significant growth and is backed by top investors in Silicon Valley, reflecting its commitment to revolutionizing mobility through innovative software solutions.

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