Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing exceptional customer service and handling various financial transactions while ensuring a positive customer experience.

In Short

• Process financial transactions accurately.
• Understand and determine customer needs.
• Resolve customer concerns using standard procedures.
• Promote banking solutions to achieve business objectives.
• Connect personally with customers to advise them appropriately.
• Participate in a positive and diverse work environment.
• Deliver quality customer experiences and recommend improvements.
• Respect coworkers and keep everyone informed on routine activities.
• Engage in personal performance development.
• Work in a fast-paced environment with strong organizational skills.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration and planning skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Dynamic communicator with established customer service skills.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking discounts.
• Career development opportunities.
• Mentorship and training programs.