Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust plays a crucial role in building relationships with customers by providing excellent service and banking solutions.

In Short

• Process financial transactions accurately.
• Understand customer needs to recommend banking solutions.
• Resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking products.
• Connect personally with customers for a positive experience.
• Participate in personal performance development.
• Respect coworkers and promote team effectiveness.
• Deliver quality customer experiences.
• Recommend operational improvements.
• Support a diverse and equitable work environment.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong organizational and time management skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented and able to handle multiple tasks.
• Excellent communication skills, both verbal and written.
• Ability to connect with customers effectively.
• Initiative and accuracy in work.
• Experience in customer service is an asset.
• Ability to work in a fast-paced environment.
• A dynamic communicator with established customer experience skills.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Mentorship and training programs.
• Reward and recognition programs.
• Supportive work environment focused on growth.
• Regular development conversations with management.
• Inclusive culture that values diversity and equity.