Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust plays a vital role in building strong relationships with customers by providing exceptional service and advice on banking products and services.

In Short

• Process financial transactions accurately.
• Understand and determine customer needs.
• Promote banking solutions to achieve business objectives.
• Connect personally with customers to enhance their experience.
• Participate in team effectiveness and personal development.
• Deliver quality customer experiences and recommend improvements.
• Exercise discretion in handling confidential matters.
• Respect coworkers and maintain effective communication.
• Work in a fast-paced environment with strong organizational skills.
• Support a diverse and equitable workplace.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration and planning skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Dynamic communication skills, both verbal and written.
• Ability to work effectively in a team environment.
• Initiative and problem-solving skills.
• Calm and courteous demeanor in customer interactions.
• Commitment to personal performance development.

Benefits

• Competitive salary and variable compensation package.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities and mentoring programs.
• Inclusive and supportive work environment.
• Training and onboarding sessions for new employees.
• Regular performance and development conversations.
• Accessibility accommodations during the interview process.
• Commitment to diversity, equity, and inclusion.