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Customer Experience Associate - Remote

Posted 5 days ago
Customer Service
Full Time
Yukon, Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust plays a vital role in building relationships with customers by providing excellent service and promoting banking solutions.

In Short

  • Process financial transactions accurately.
  • Understand customer needs and recommend solutions.
  • Resolve customer concerns effectively.
  • Achieve business objectives through timely processes.
  • Connect with customers to advise on banking solutions.
  • Promote a positive work environment.
  • Deliver quality customer experiences.
  • Participate in personal performance development.
  • Respect coworkers and keep them informed.
  • Identify opportunities for operational improvements.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong organizational and time management skills.
  • Experience with MS Office (Word, Excel, Outlook).
  • Detail-oriented with the ability to handle multiple tasks.
  • Excellent communication skills, both verbal and written.

Benefits

  • Competitive salary and variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development and mentorship opportunities.
  • Inclusive and diverse work environment.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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