Customer Experience Associate - Remote

Overview

We are looking for enthusiastic Customer Experience Associate individuals who are deeply passionate about helping customers, with a special emphasis on empowering small businesses. This role involves ensuring every customer feels valued and supported while actively participating in brand-building and retention.

In Short

• Provide outstanding support experiences to customers through live conversations via Phone, Email, and live chat.
• Actively switch back and forth between channels as needed.
• Prioritize customer needs while resolving issues efficiently.
• Collaborate with internal teams to resolve tickets.
• Understand trends in support-related topics to improve product needs.
• Work cross-functionally to address customer product issues.
• Document all work performed within customer support inquiries.

Requirements

• 2+ years of relevant customer service experience.
• Expertise in clear, confident communication.
• Ability to manage multiple chat interactions simultaneously.
• Passionate about acquiring knowledge and complex problem-solving.
• Strong focus on customer obsession and centricity.
• Comfortable in a fast-paced startup environment.
• Prior experience utilizing Zendesk is a plus.
• Experience working with small businesses is a bonus.

Benefits

• Competitive compensation packages.
• Annual base salary range of $45,000 - $55,000.
• Medical, dental, and vision coverage with 100% coverage.
• 401K matching and stock options.
• Holistic wellness support.
• Competitive vacation time and parental leave.
• Food perks including stocked kitchens and catered meals.
• Growth and development opportunities.