Customer Experience Associate - Remote

Overview

As a Customer Experience Associate at Wellhub, you will support our Well-being Partners and act as their main point of contact, ensuring exceptional service delivery and customer satisfaction.

In Short

• Provide timely and effective resolution to customer inquiries via online and offline channels.
• Assess and analyze partner needs, escalating issues when necessary.
• Deliver outstanding service to high-value partners.
• Stay informed about product updates to provide accurate information.
• Collaborate with internal teams to enhance partner satisfaction.
• Utilize CRM to document partner interactions and actions.
• Ensure adherence to operational and compliance procedures.
• Inspire and empower others by caring for your own wellbeing.

Requirements

• 2 years in customer service environments.
• Proficient with Google ecosystem or Microsoft Office Suite.
• Zendesk knowledge is a plus.
• High school diploma required; college degree preferred.
• Proficiency in English; Spanish and/or French is a plus.
• Strong customer support presence.
• Excellent written and verbal communication skills.
• Flexible and resourceful in managing multiple tasks.
• Strong critical thinking and problem-solving skills.

Benefits

• Health, dental, vision, and life insurance.
• Flexible work options: hybrid or full remote.
• Minimum of 25 days PTO per year.
• 100% paid parental leave for new parents.
• Access to wellness resources and fitness programs.
• Career growth opportunities within a supportive environment.
• Monthly flexible work allowance for remote work.
• Exciting and supportive company culture.