Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust plays a vital role in delivering exceptional customer service by processing financial transactions and providing tailored banking solutions to meet customer needs.

In Short

• Process financial transactions accurately.
• Understand and determine customer needs.
• Respond to and resolve customer concerns.
• Promote banking solutions to achieve business objectives.
• Maintain confidentiality and discretion in matters.
• Contribute to a positive team environment.
• Deliver quality customer experiences.
• Participate in personal performance development.
• Assist in operational improvements.
• Engage in ongoing training and development.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with strong initiative.
• Excellent communication skills, both verbal and written.
• A dynamic approach to customer experience.
• Ability to work in a fast-paced environment.
• Proven ability to handle multiple tasks.
• Commitment to teamwork and collaboration.

Benefits

• Competitive salary and compensation package.
• Health and well-being benefits.
• Career development opportunities.
• Mentorship and training programs.
• Paid time off and banking benefits.
• Recognition and reward programs.
• Support for financial, physical, and mental well-being.
• Inclusive and diverse workplace culture.
• Opportunities for personal growth.
• Access to an online learning platform.