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Customer Experience Associate - Remote

Posted 1 week ago
Customer Service
Full Time
Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing excellent customer service and processing financial transactions while ensuring a positive customer experience.

In Short

  • Process financial transactions accurately.
  • Understand customer needs and recommend banking solutions.
  • Respond to and resolve customer concerns.
  • Achieve assigned goals and business objectives.
  • Connect personally with customers to advise on banking solutions.
  • Promote team effectiveness and respect coworkers.
  • Deliver quality customer experiences.
  • Recommend operational improvements.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration and organizational skills.
  • Hands-on knowledge of MS Office.
  • Detail-oriented and able to manage multiple tasks.
  • Dynamic communication skills.

Benefits

  • Competitive salary and total rewards package.
  • Career development and training programs.
  • Health and well-being benefits.
  • Paid time off and banking benefits.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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