Customer Experience Associate - Remote

Overview

We're looking for a fully remote Customer Experience Associate to join our award-winning team. Forbes recognizes us as #1 movers in Austin and Dallas, and our team agrees (we've made Best Places to Work list three years running).

In Short

• Be the Voice of Both Locations: Handle customer calls for our Austin and Dallas operations after training.
• Grow Into a Moving Consultant: Learn our Smart Moving CRM to provide professional quotes and move guidance.
• Daily Responsibilities: Answer calls, emails, and texts from customers, collect move details, and create accurate estimates.
• Work Independently: Manage your workload remotely with minimal supervision while meeting performance goals.
• Build Your Career: Work directly with leadership with a clear path from Call Associate to Moving Consultant and beyond.

Requirements

• Your English is Impeccable: Native-level verbal communication skills (our #1 requirement).
• You're Self-Driven: Take initiative and consistently deliver results without micromanagement.
• You Learn Quickly: Able to master new systems and processes during our training program.
• Your Phone Manner Wins People Over: Natural ability to build rapport and make customers comfortable.
• You Pay Attention to Details: Capture accurate information and follow through on commitments.
• Tech Doesn't Scare You: Comfortable with Google Suite, Excel, CRM systems, and communication tools.

Benefits

• 100% Remote: Work from anywhere during business hours.
• Competitive Package: Solid base pay plus health insurance and performance bonuses.
• Comprehensive Paid Time Off: Two weeks of paid vacation plus all US Federal Holidays.
• Fully Paid Training: Two weeks of paid training to ensure you're confident and prepared.
• Real Growth Potential: We promote from within and invest in our team's development.
• Direct Access: Work with our CEO and leadership team who value your input.