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Customer Experience Associate - Remote

Posted 2 days ago
Customer Service
Full Time
Ontario, Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate role at TD Canada Trust focuses on providing exceptional customer service by processing financial transactions and advising customers on banking solutions.

In Short

  • Work location: Milton, Ontario, Canada
  • Process financial transactions accurately
  • Understand customer needs and recommend solutions
  • Respond to and resolve customer concerns
  • Achieve goals by promoting banking solutions
  • Deliver quality customer experiences
  • Participate in team effectiveness and personal development
  • Respect coworkers and keep everyone updated
  • Contribute to operational improvements
  • Support TD’s commitment to customer experience

Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Strong administration and organizational skills
  • Hands-on knowledge of MS Office (Word, Excel, Outlook)
  • Detail-oriented with ability to manage multiple tasks
  • Dynamic communicator with customer experience skills
  • Ability to exercise initiative and discretion
  • Experience in a fast-paced environment
  • Ability to connect with diverse individuals
  • Commitment to a positive work environment
  • Willingness to learn and develop professionally

Benefits

  • Competitive salary and variable compensation
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off and banking benefits
  • Career development and training opportunities
  • Reward and recognition programs
  • Supportive work environment
  • Inclusive culture promoting diversity and equity
  • Opportunities for mentorship and growth
  • Commitment to community impact
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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