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Customer Experience Associate - Remote

Posted 1 week ago
Customer Service
Part Time
Quebec, Canada
22.50 - 28.33 CAD/hour

Overview

The Customer Experience Associate role at TD Canada Trust involves providing exceptional customer service while processing financial transactions and promoting banking solutions to meet customer needs.

In Short

  • Process financial transactions accurately
  • Understand and determine customer needs
  • Respond to and resolve customer concerns
  • Promote banking solutions to achieve business objectives
  • Connect personally with customers
  • Participate in team effectiveness and personal development
  • Deliver quality customer experiences
  • Recommend operational improvements
  • Work in a fast-paced environment
  • Engage in regular career development conversations

Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Strong administration and organizational skills
  • Hands-on knowledge of MS Office
  • Detail-oriented and able to handle multiple tasks
  • Effective verbal and written communication skills
  • Ability to connect with diverse customers
  • Initiative and ability to work independently
  • Experience in customer service is an asset

Benefits

  • Competitive salary
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Career development opportunities
  • Reward and recognition programs
  • Inclusive work environment
  • Training and onboarding support
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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