Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing exceptional customer service, processing financial transactions, and promoting banking solutions to enhance customer satisfaction.

In Short

• Process financial transactions accurately.
• Understand and determine customer needs.
• Respond to and resolve customer concerns.
• Promote banking solutions to achieve business goals.
• Connect personally with customers for a positive experience.
• Participate in team effectiveness and personal development.
• Deliver quality customer experiences.
• Recommend operational improvements.
• Maintain confidentiality and exercise discretion.
• Work collaboratively with team members.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Dynamic communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Initiative and problem-solving skills.
• Customer experience skills.
• Ability to connect with diverse individuals.
• Commitment to a positive work environment.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Mentorship and training programs.
• Recognition programs.
• Support for personal and professional growth.
• Inclusive and diverse work environment.
• Commitment to community involvement.