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Customer Experience Associate - Remote

Posted 2 days ago
Customer Service
Full Time
Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust is responsible for delivering exceptional customer service by processing financial transactions and addressing customer needs effectively.

In Short

  • Process financial transactions accurately.
  • Understand customer needs and recommend banking solutions.
  • Resolve customer concerns using standard procedures.
  • Promote banking solutions to achieve business objectives.
  • Build positive relationships with customers.
  • Participate in team effectiveness and personal development.
  • Deliver quality customer experiences.
  • Identify opportunities for operational improvements.
  • Work in a fast-paced environment.
  • Contribute to a diverse and equitable work environment.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Strong administration and organizational skills.
  • Hands-on knowledge of MS Office (Word, Excel, Outlook).
  • Detail-oriented with strong initiative.
  • Excellent verbal and written communication skills.

Benefits

  • Competitive salary and variable compensation.
  • Health and well-being benefits.
  • Retirement programs and paid time off.
  • Career development and training opportunities.
  • Banking benefits and discounts.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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