Customer Experience Associate - Remote

Overview

As a Customer Experience Associate at TD Canada Trust, you will be the frontline of the bank, providing excellent service and solutions to customers while processing financial transactions.

In Short

• Process financial transactions accurately.
• Understand customer needs and recommend banking solutions.
• Resolve customer concerns using standard procedures.
• Achieve business objectives by promoting banking solutions.
• Connect personally with customers to advise them effectively.
• Participate in team effectiveness and personal performance development.
• Deliver quality customer experiences.
• Propose operational improvements for excellence.

Requirements

• High School diploma and/or 1+ years of experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational and time management skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented and able to handle multiple tasks.
• Strong communication skills, both verbal and written.

Benefits

• Competitive salary and total rewards package.
• Health and well-being benefits.
• Career development opportunities.
• Inclusive and diverse work environment.
• Support for personal and professional growth.