Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for delivering exceptional customer service by processing financial transactions and advising customers on banking solutions.

In Short

• Process financial transactions accurately.
• Understand customer needs to recommend solutions.
• Resolve customer concerns following standard procedures.
• Promote banking solutions to achieve business objectives.
• Connect personally with customers for a positive experience.
• Support a diverse and equitable work environment.
• Deliver quality customer experiences.
• Participate in personal performance development.
• Work in a fast-paced environment.
• Engage in ongoing training and development.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong organizational and planning skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with strong initiative.
• Excellent verbal and written communication skills.
• Ability to connect with customers in a courteous manner.
• Ability to handle multiple tasks and changing priorities.
• Experience in customer service is an asset.
• Dynamic communicator with established customer experience skills.
• Willingness to participate in training and onboarding.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Reward and recognition programs.
• Support for financial, physical, and mental well-being.
• Access to online learning platforms.
• Mentorship programs for career growth.
• Inclusive work environment promoting diversity.