Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing exceptional customer service by processing financial transactions and recommending appropriate banking solutions.

In Short

• Process financial transactions accurately.
• Understand customer needs and recommend banking solutions.
• Resolve customer concerns using standard procedures.
• Achieve business objectives by promoting banking products.
• Connect personally with customers to enhance their experience.
• Participate in creating a positive work environment.
• Deliver quality customer experiences.
• Assist team members and keep everyone informed.
• Promote operational improvements.
• Engage in personal performance development.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong organizational and planning skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Excellent communication skills, both verbal and written.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Retirement savings programs.
• Paid time off and banking benefits.
• Career development opportunities.