Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust plays a crucial role in building strong relationships with customers by providing excellent service and financial transaction support.

In Short

• Process financial transactions accurately.
• Understand and determine customer needs.
• Promote banking solutions to customers.
• Resolve customer concerns using standard procedures.
• Achieve assigned goals and business objectives.
• Contribute to a positive work environment.
• Deliver quality customer experiences.
• Participate in personal performance development.
• Promote operational improvements.
• Engage in regular training and onboarding.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented and able to manage multiple tasks.
• Excellent verbal and written communication skills.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development and training programs.