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Customer Experience Associate - Remote

Posted 6 weeks ago
Customer Service
Part Time
Quebec, Canada
22.50 - 28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust plays a crucial role in delivering exceptional customer service by processing financial transactions and providing tailored banking solutions.

In Short

  • Process financial transactions accurately.
  • Understand customer needs and recommend banking solutions.
  • Respond to and resolve customer concerns.
  • Achieve business objectives by promoting banking products.
  • Connect personally with customers to enhance their experience.
  • Ensure compliance with TD's Code of Conduct and Ethics.
  • Participate in team effectiveness and personal development.
  • Deliver quality customer experiences and suggest improvements.
  • Work in a fast-paced environment with strong organizational skills.
  • Utilize MS Office for administrative tasks.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration and planning skills.
  • Detail-oriented and able to handle multiple tasks.
  • Dynamic communicator with established customer experience skills.

Benefits

  • Fair and equitable compensation opportunities.
  • Growth opportunities and skill development.
  • Comprehensive health and well-being benefits.
  • Paid time off and banking benefits.
  • Support for career development and mentorship.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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