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Customer Experience Associate - Remote

Posted 4 days ago
Customer Service
Full Time
Canada

Overview

The Customer Experience Associate at TD will be responsible for delivering exceptional customer service and support within the Personal & Commercial Banking line of business, contributing to the overall customer experience.

In Short

  • Provide legendary customer experiences to clients.
  • Engage with customers to understand their needs and provide solutions.
  • Collaborate with team members to enhance service delivery.
  • Participate in training and development programs.
  • Contribute to a culture of continuous improvement.
  • Help identify opportunities for personal and professional growth.
  • Support the bank's commitment to diversity and inclusion.
  • Participate in community engagement initiatives.
  • Utilize feedback to improve customer experience.
  • Stay updated with banking products and services.

Requirements

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Customer-focused mindset.
  • Willingness to learn and adapt.
  • Experience in banking or customer service is an asset.
  • Problem-solving abilities.
  • Team player with a collaborative spirit.
  • Commitment to personal and professional development.
  • Familiarity with financial products and services.
  • Understanding of the importance of diversity and inclusion.

Benefits

  • Comprehensive health and well-being benefits.
  • Competitive salary and variable compensation.
  • Paid time off and banking benefits.
  • Access to training and development programs.
  • Opportunities for career advancement.
  • Supportive and inclusive work environment.
  • Mentorship and coaching programs.
  • Recognition and rewards for performance.
  • Community involvement initiatives.
  • Flexible work arrangements.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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