Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust will be the frontline representative, responsible for building relationships with customers and providing excellent service through various banking transactions.

In Short

• Process financial transactions accurately.
• Understand customer needs and recommend banking solutions.
• Respond to and resolve customer concerns.
• Promote banking products and services.
• Maintain a positive and equitable work environment.
• Deliver quality customer experiences.
• Participate in personal performance development.
• Respect coworkers and support team dynamics.
• Achieve assigned business goals.
• Contribute to operational improvements.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Proficient in MS Office (Word, Excel, Outlook).
• Detail-oriented with good initiative.
• Excellent verbal and written communication skills.
• A dynamic communicator with established customer experience skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of banking solutions is an asset.
• Ability to exercise discretion in confidential matters.
• Commitment to personal and team development.

Benefits

• Comprehensive compensation package including base salary and variable compensation.
• Health and well-being benefits.
• Retirement savings programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Training and onboarding support.
• Mentorship programs.
• Inclusive and diverse work environment.
• Regular performance and development conversations.
• Recognition programs for achievements.