Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust plays a vital role in providing exceptional customer service and handling financial transactions accurately while promoting banking solutions.

In Short

• Process financial transactions including deposits and withdrawals.
• Understand customer needs and recommend banking solutions.
• Respond to and resolve customer concerns effectively.
• Achieve business objectives by promoting banking products.
• Connect personally with customers to enhance their experience.
• Assist in creating a positive and equitable work environment.
• Deliver quality customer experiences and suggest operational improvements.
• Participate in personal performance development.
• Work collaboratively with team members.
• Maintain discretion in handling confidential matters.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Proficient in MS Office (Word, Excel, Outlook).
• Detail-oriented with strong initiative.
• Excellent communication skills, both verbal and written.
• A dynamic communicator with established customer experience skills.
• Ability to work in a fast-paced environment.
• A go-getter attitude with the ability to manage multiple tasks.
• Ability to exercise discretion in confidential matters.
• Strong planning and time management skills.

Benefits

• Competitive salary and compensation package.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Access to training and onboarding sessions.
• Regular performance and development conversations.
• Mentorship and support for career growth.
• Inclusive and diverse work environment.
• Commitment to community impact and sustainability.