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Customer Experience Associate - Remote

Posted 5 days ago
Customer Service
Full Time
Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust will engage with customers to provide excellent service and promote banking solutions, ensuring a positive customer experience.

In Short

  • Process financial transactions accurately.
  • Understand customer needs and recommend banking solutions.
  • Respond to and resolve customer concerns.
  • Achieve business objectives by promoting products.
  • Connect personally with customers for effective communication.
  • Assist in creating a positive work environment.
  • Deliver quality customer experiences.
  • Participate in performance development.
  • Respect coworkers and maintain team effectiveness.
  • Recommend operational improvements.

Requirements

  • High School diploma and/or 1+ years of relevant experience.
  • Strong administration and planning skills.
  • Hands-on knowledge of MS Office.
  • Detail-oriented with strong initiative.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.
  • Dynamic communicator with established customer experience skills.

Benefits

  • Competitive salary and variable compensation.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off and banking benefits.
  • Career development opportunities.
  • Access to mentorship programs.
  • Regular training and onboarding sessions.
  • Supportive work culture focused on growth.
  • Inclusion and diversity initiatives.
  • Commitment to community impact.
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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