Customer Experience Associate - Remote

Overview

The Customer Experience Associate role at TD Canada Trust focuses on building strong relationships with customers by providing excellent service and support in banking transactions.

In Short

• Process financial transactions accurately.
• Understand and recommend banking solutions to customers.
• Resolve customer concerns and escalate as needed.
• Achieve business objectives by promoting banking products.
• Deliver quality customer experiences.
• Participate in team effectiveness and personal development.
• Maintain confidentiality and exercise discretion.
• Support a positive and diverse work environment.
• Utilize strong communication skills to connect with customers.
• Engage in ongoing training and development opportunities.

Requirements

• High School diploma or equivalent experience.
• 1+ years of relevant experience preferred.
• Strong organizational and planning skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Customer experience skills are essential.
• Initiative and problem-solving abilities.
• Willingness to learn and grow within the organization.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Access to training and onboarding sessions.
• Mentoring programs for skill development.
• Recognition programs for employee achievements.
• Support for work-life balance.
• Commitment to diversity and inclusion in the workplace.