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Customer Experience Associate - Remote

Posted 2 weeks ago
Customer Service
Full Time
Ontario, Canada
$22.50 - $28.33 CAD/hour

Overview

The Customer Experience Associate at TD Canada Trust is responsible for delivering exceptional customer service by processing financial transactions and providing tailored banking solutions to meet customer needs.

In Short

  • Work location: Peterborough, Ontario, Canada
  • Hours: 15
  • Pay range: $22.50 - $28.33 CAD/hour
  • Process financial transactions accurately
  • Understand and determine customer needs
  • Resolve customer concerns using standard procedures
  • Promote banking solutions to achieve business objectives
  • Build a positive work environment and team effectiveness
  • Deliver quality customer experiences
  • Participate in personal performance development

Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Strong administration and organizational skills
  • Hands-on knowledge of MS Office (Word, Excel, Outlook)
  • Detail-oriented and able to handle multiple tasks
  • Dynamic communicator with customer experience skills

Benefits

  • Competitive salary and compensation packages
  • Health and well-being benefits
  • Career development and training programs
  • Paid time off and banking benefits
  • Supportive work environment
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Meloche Monnex

The Toronto-Dominion Bank (TD) is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. With a commitment to delivering legendary customer experiences, TD serves over 27 million households and businesses across Canada, the United States, and globally. The bank employs more than 95,000 colleagues who are dedicated to enriching the lives of customers, communities, and each other. Guided by the vision to 'Be the Better Bank,' TD focuses on innovation and enhancing customer experience while providing growth opportunities and skill development for its employees. The bank is also committed to diversity, equity, and inclusion, fostering an environment where all colleagues can thrive and contribute to a more sustainable future through initiatives like the TD Ready Commitment.

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