Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust plays a vital role in delivering exceptional customer service while processing financial transactions and advising customers on banking solutions.

In Short

• Process financial transactions accurately, including deposits and withdrawals.
• Understand customer needs and recommend appropriate banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions.
• Deliver quality customer experiences and recommend operational improvements.
• Participate in personal performance development and team effectiveness.
• Maintain discretion in handling confidential matters.
• Build relationships with customers to enhance their banking experience.
• Work in a fast-paced environment with strong organizational skills.
• Engage in regular training and development opportunities.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and planning skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Dynamic communication skills, both verbal and written.
• Ability to handle multiple tasks and changing priorities.
• Detail-oriented and able to exercise initiative.
• Experience in customer service preferred.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary and compensation package.
• Health and well-being benefits.
• Retirement savings programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Inclusive work environment.
• Access to mentoring programs.
• Regular training and onboarding sessions.