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Customer Experience Associate - Remote

Posted 5 days ago
Customer Service
Full Time
Worldwide
$67,000/year

Overview

The Customer Experience Associate will play a critical role in supporting Benepass's end users by addressing their questions and resolving issues through various support channels.

In Short

  • Address and resolve customer support issues through various channels, including phone, email, and live chat.
  • Learn and manage Benepass's internal systems and processes to resolve user issues.
  • Provide feedback on common issues and trends to improve customer experience.
  • Deliver exceptional customer service by adhering to performance standards.
  • Work evenings and weekends as needed.

Requirements

  • 1-3 years in customer-facing role.
  • Excellent written and verbal communication.
  • Proficiency with G Suite and Slack.
  • Strong organizational skills and ability to track multiple issues/projects.
  • Comfortable reviewing and analyzing basic data.
  • Self-starter who seeks out challenges.

Benefits

  • 95% coverage of medical, dental, and vision.
  • $250 WFH setup.
  • $150/month cell phone + internet.
  • $100/month Wellness.
  • Flexible PTO.

Benepass

Benepass

Benepass is a forward-thinking fintech company dedicated to transforming employee benefits into a customizable and user-friendly experience. Recognizing that traditional benefits packages often fail to meet the diverse needs of today's workforce, Benepass empowers companies to tailor their offerings to enhance employee wellness and productivity. With a mission to make benefits delightful and easy, the company provides a platform that allows employers to set contribution amounts and eligible spend categories, ensuring that every employee can access the resources they need to thrive. Backed by prominent investors and a commitment to inclusivity, Benepass is reshaping the employer benefits landscape in a remote-first world.

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