Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust is responsible for providing exceptional customer service and processing financial transactions while building strong relationships with customers.

In Short

• Process financial transactions such as deposits and withdrawals.
• Understand customer needs and recommend banking solutions.
• Resolve customer concerns using standard procedures.
• Achieve business objectives by promoting banking solutions.
• Connect personally with customers to enhance their experience.
• Participate in team effectiveness and personal performance development.
• Deliver quality customer experiences and recommend improvements.
• Maintain discretion in handling confidential matters.
• Work in a fast-paced environment with strong organizational skills.
• Participate in training and onboarding sessions.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and planning skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Excellent verbal and written communication skills.

Benefits

• Competitive salary and compensation package.
• Health and well-being benefits.
• Career development and training opportunities.
• Paid time off and banking benefits.
• Supportive and inclusive work environment.