Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust plays a vital role in delivering exceptional customer service by processing financial transactions and providing tailored banking solutions.

In Short

• Process financial transactions accurately.
• Understand customer needs and recommend banking solutions.
• Respond to and resolve customer concerns.
• Achieve assigned goals and promote banking products.
• Connect personally with customers to enhance their experience.
• Promote a positive and equitable work environment.
• Deliver quality customer experiences.
• Participate in personal performance development.
• Respect coworkers and stay dedicated to team tasks.
• Recommend operational improvements.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented with the ability to handle multiple tasks.
• Strong communication skills, both verbal and written.
• Ability to connect with diverse customers.
• Initiative and problem-solving skills.
• Ability to work in a fast-paced environment.
• Commitment to customer experience excellence.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Access to training and mentorship programs.
• Reward and recognition programs.
• Support for financial, physical, and mental well-being.
• Inclusive and diverse workplace culture.
• Opportunities for personal and professional growth.