Customer Experience Associate - Remote

Overview

The Customer Experience Associate at TD Canada Trust will be the frontline representative, responsible for building strong relationships with customers by providing exceptional service and promoting banking solutions.

In Short

• Process financial transactions accurately.
• Understand and determine customer needs.
• Respond to and resolve customer concerns.
• Achieve assigned goals by promoting banking solutions.
• Connect personally with customers to provide advice.
• Participate in creating a positive work environment.
• Deliver quality customer experiences.
• Recommend operational improvements.
• Support team effectiveness.
• Engage in personal performance development.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office.
• Detail-oriented with the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• Ability to exercise initiative and discretion.
• Dynamic communicator with established customer experience skills.
• Ability to work in a fast-paced environment.
• Commitment to promoting diversity and equity.
• Willingness to engage in ongoing development and training.

Benefits

• Comprehensive Total Rewards package.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities.
• Recognition programs.
• Access to mentorship and training programs.
• Support for work-life balance.
• Inclusive workplace culture.
• Commitment to community impact initiatives.