Customer Experience Associate - Future Opportunities - Remote

Overview

The Customer Experience Associate role at TD Canada Trust focuses on building strong relationships with customers while providing exceptional service and support for their banking needs.

In Short

• Process financial transactions like deposits and withdrawals.
• Understand and determine customer needs for banking solutions.
• Respond and resolve customer concerns efficiently.
• Promote banking solutions and achieve business objectives.
• Connect personally with customers to advise appropriately.
• Foster a positive work environment and promote team effectiveness.
• Deliver quality customer experiences and suggest operational improvements.
• Participate in personal performance development.
• Engage in ongoing career development and training.
• Contribute to TD’s commitment to customer experience excellence.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration and organizational skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook).
• Detail-oriented and able to manage multiple tasks.
• Dynamic communicator with established customer experience skills.
• Ability to connect with diverse individuals in a courteous manner.
• Experience in a fast-paced environment.
• Willingness to exercise initiative and discretion.
• Commitment to personal and professional development.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off and banking benefits.
• Career development opportunities and mentoring programs.
• Support for financial, physical, and mental well-being goals.
• Inclusive and diverse work culture.
• Regular training and onboarding sessions.
• Access to an online learning platform.
• Recognition programs for achievements.