Customer Experience Operations Associate - Remote

Overview

This role is essential for collaborating with internal teams to ensure quality control and an exceptional user experience, while also supporting district partners in the onboarding process.

In Short

• Full-time remote position with Coursemojo.
• Supports internal teams and district partners.
• Manages project workplans and QAQC processes.
• Creates and maintains knowledge base articles.
• Requires strong project management and communication skills.
• Emphasis on organization and continuous improvement.
• Open to learning and using new technologies.
• Ideal for candidates with operations or customer support experience.
• Preferred experience in education or ed-tech.
• Salary range of $61,700 - $72,600.

Requirements

• 0-2+ years of relevant experience.
• Exceptional attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Process-oriented mindset.
• Strong communication skills.
• Flexible and solution-oriented approach.
• Proficient in PowerPoint, Excel, Word, and Google Suite.

Benefits

• Opportunity to work in an innovative ed-tech environment.
• Remote work flexibility.
• Engagement in continuous learning and professional growth.
• Supportive team culture focused on diversity and inclusion.