Customer Success Manager - Higher Education - Remote

Overview

The Customer Success Manager (CSM), NA leads account, relationship management, and renewals after the initial sale of Echo360 products and services for higher education accounts. The CSM works closely with colleagues in sales and marketing to drive adoption, retention, expansion, and overall customer success with Echo360.

In Short

• Actively promoting new product offerings and features to accelerate adoption and drive usage growth.
• Managing and renewing existing account relationships.
• Maintaining a high level of customer satisfaction.
• Driving referential opportunities for other accounts in the North America region.
• Collaborating with sales and marketing teams.
• Focusing on customer success with Echo360 products.
• Working cross-functionally within the organization.
• Understanding SaaS operations and customer use cases.
• Exhibiting a do what it takes attitude.
• Thriving in a fast-paced team culture.

Requirements

• Experience in customer success or account management.
• Strong communication skills, both verbal and written.
• Detail-oriented and accountable nature.
• Ability to think strategically and align company and customer goals.
• Positive and optimistic personality.
• Mindfulness of the end-to-end customer experience.
• Ability to work near a major metropolitan area in the US.
• Eligibility to work in the United States.

Benefits

• Fully remote position.
• Opportunity to work with a high-performing team.
• Engagement in a culture focused on execution and results.