Customer Success Manager - Remote

Overview

This position involves leading customer success initiatives by enhancing customer experience through innovative AI technologies, managing relationships, and driving product adoption.

In Short

• Proactively manage customer health through intentional engagement.
• Drive product adoption acceleration and articulate clear ROI.
• Strengthen relationships and provide tailored advice.
• Deliver outcome-driven engagement across the customer journey.
• Identify commercial opportunities and drive revenue growth.
• Use analytical insights to interpret customer data.
• Build strategic partnerships as a trusted advisor.

Requirements

• 5+ years of experience in Customer Success or Customer Experience.
• Background in GTM roles within enterprise technology/SaaS.
• Bachelor’s degree in Business, Engineering, or Computer Science.
• Experience in driving adoption of SaaS or AI solutions.
• Strong ability to influence stakeholders.
• Familiarity with customer success tools (e.g., Gainsight).
• Excellent program/project management skills.

Benefits

• Flexible work arrangements with remote work options.
• Opportunities for professional growth.
• Access to advanced tools in customer experience.
• Collaborative work culture.